There’s no denying that we’re living in a remarkable era when it comes to technological advancement– my own role has been completely reshaped since I first started, and it’s only when you pause to reflect that the scale of change becomes apparent.
The banking sector, in particular, has been profoundly influenced by technology. The sharp decline in high street branches is a clear indication of this shift. Today, there are fewer than 5,000 high street branches across the UK (in 2023, there were 5,100 bank branches open in the UK)1, a dramatic drop from more than 21,000 in 1986 (14,689 bank branches and 6,954 building society branches2). The main banks still maintaining a physical presence include HSBC, Barclays, Lloyds Banking Group, NatWest, Santander, Nationwide, and Metro Bank.
In recent years, we’ve witnessed the emergence of ‘neobanks’—digital-only fintech firms offering banking services exclusively via mobile apps and websites, with no physical branches. In 2024 a survey showed that over half (86%)3 of UK adults have used online banking, reflecting the rapid expansion of digital banking.
Monzo, is currently the largest neobank in the UK, it has exceeded 13 million customers as of August 20254, meaning about one in five UK adults now has an account5. This milestone highlights Monzo’s impressive market footprint. Interestingly, only 9% of adults are using a neobank such as Monzo or Starling as their primary debit card provider.6
As for how this technology will impact my work, I believe that while digital tools continue to transform how financial advice is delivered, the need for personalised guidance remains. Clients will still require someone to guide them through the complex financial decisions, knowing the right questions to ask, and providing tailored support will always be an essential part of the job.
So if you would like personal financial guidance why not pick up a phone today and book a free without obligation consultation.
1Source: finder.com
2House of Commons briefing paper Number CBP08570, 17 May 2019
3vervitech.com
4thedigitalbanker.com
5Finextra, 17th April 2025
6paymentscardsandmobile.com
